Privacy Policy

Scope and Who We Are

This Privacy Notice describes how HeroSpin and its affiliated companies collect and handle personal data for registered players who hold accounts and for all visitors to the website. The operator functions as the data controller, determining both the reasons and methods for processing your information. We work alongside joint controllers to maintain ownership and security of the data you share with us. Should you have any questions or wish to exercise your data protection rights, please contact our Data Protection Officer at [email protected].

Personal Data We Collect

We obtain information you provide directly when registering or interacting with the platform. This includes your complete name, email address, date of birth, country of residence, telephone number, gender, username, and official identification such as passport or driving licence numbers. To satisfy regulatory obligations we also collect proof of address, source of funds details, bank account information, and financial statements. Our systems automatically record your IP address, device type, operating system, browsing patterns, session length, pages visited, and general location. We may supplement this with data from public records, commercial databases, fraud prevention services, and linked social media accounts to assist with verification and risk control.

Purposes and Lawful Bases for Processing

The personal data in our possession allows us to deliver, support, and continually improve our services, respond to your inquiries, carry out research, detect and prevent fraud, and encourage responsible gambling. We process this information to meet our contractual commitments, comply with legal duties such as age verification, know-your-customer checks, anti-money laundering requirements, and mandatory regulatory reporting. In appropriate circumstances we rely on legitimate business interests, including protecting our operations, strengthening security, analysing player behaviour, and delivering tailored experiences. When you provide consent we may send marketing messages, customise promotional offers, and show advertisements based on your interests. You remain free to withdraw consent at any time, and this will not affect the lawfulness of processing that occurred beforehand.

How We Share Your Personal Data

We disclose personal data only when it is necessary to provide and operate our services. This may include sharing with our internal teams and group companies, payment processors that manage deposits and withdrawals, customer support partners, technology and hosting providers, marketing collaborators, and specialist fraud prevention agencies. Game providers and analytics services can receive limited information to help refine and enhance our offerings. In corporate transactions such as mergers or acquisitions, data may be transferred to the new owners while continuing to receive the same level of protection. We may also share essential details with law enforcement, regulators, or external dispute resolution bodies when required by law or to handle complaints, always limiting disclosure to the minimum necessary.

Data Retention and Your Rights

We retain your personal data only for as long as your account is active or for the period required by applicable legal obligations, such as anti-money laundering regulations. After account closure and once no ongoing business or legal justification exists, we will delete or render the data anonymous so it can no longer be linked to you. You benefit from several key rights, including the ability to access your data, request corrections for any inaccuracies, ask for deletion, limit processing in certain situations, obtain a portable copy, object to specific uses, and withdraw consent. You may also submit a complaint to your local data protection authority. To action any of these rights, simply contact our support team at [email protected] or the Data Protection Officer.

Cookies, Security and International Transfers

We utilise cookies and similar tracking technologies to improve your overall experience on the website. Cookies that are strictly necessary for the site to function do not require consent, while non-essential ones need your approval upon your first visit. Our separate Cookie Notice contains complete details on the technologies we employ. Strong technical, organisational, and physical safeguards are in place to protect your data, although we cannot guarantee absolute security in every circumstance. When personal information is transferred outside the EU or EEA we apply recognised safeguards such as standard contractual clauses or adequacy decisions to ensure an equivalent level of protection is maintained.

Changes and Contact Information

This Privacy Notice may be updated from time to time to reflect developments in our operations or changes in legal requirements. The effective date of the current version is shown on the website, and continued use of the services after any update constitutes acceptance of the revised notice. If you have questions about this Privacy Notice or the way we handle your personal information, please send an email to [email protected] or [email protected]. We continuously review and strengthen our policies to guarantee that your data receives the highest standards of care and security at all times.